Course Objectives:
Learn useful techniques and tools for problem-solving, activating both cognitive-rational and creative attitudes.

Skills to be acquired:
Discover various problem-solving techniques, develop both vertical and lateral thinking.

Course outline

• Problem definition
• The importance of Problem Solving in academic and professional life
• Phases of problem-solving, from perception to problem resolution
• Methods and tools for problem resolution in business: from SWOT analysis to flowcharts, to cause-and-effect diagrams
• Business, individual, and group problem-solving strategies
• The importance of personal attitude

Teaching Methodology

Theory, self-assessment, peer assessment, simulations, and exercises, including interactive game-based software.